Data Deletion Instructions
How to delete your account and personal data from TheCreators
Important Notice
Deleting your account is permanent and cannot be undone. All your submissions, votes, and account data will be permanently removed from our systems.
Option 1: Delete Account Through Platform
If you have access to your account, you can delete it directly:
- Log in to your TheCreators account
- Go to your Profile Settings
- Scroll down to the "Account Management" section
- Click on "Delete Account"
- Follow the confirmation process
- Your account and all associated data will be deleted immediately and you will be logged out
Option 2: Request Deletion via Email
If you cannot access your account or prefer to request deletion via email:
- Send an email to our support team
- Include your full name and email address associated with the account
- Clearly state that you want to delete your account and all personal data
- We will process your request within 30 days
- You will receive a confirmation email once the deletion is complete
What Data Will Be Deleted
When you delete your account, the following data will be permanently removed:
- Personal profile information (name, email, phone number)
- All submitted creative works and files
- Voting history and preferences
- Payment and subscription information
- Communication history with support
- Account settings and preferences
- Any other personal data associated with your account
Data Retention Policy
After you request account deletion, we will retain some information for a limited time as required by law or for legitimate business purposes:
- Financial records may be kept for up to 7 years for tax and accounting purposes
- Some anonymized data may be retained for analytics and service improvement
- Legal records may be kept as required by applicable laws
This retained information will not contain personally identifiable information and cannot be used to identify you.
Facebook Login Data
If you signed up using Facebook Login, deleting your TheCreators account will remove all data we have stored about you. However, you may also want to:
- Remove TheCreators app from your Facebook account settings
- Revoke permissions granted to TheCreators in your Facebook privacy settings
Processing Timeline
- Immediate: Account access is disabled
- Within 24 hours: Data removal process begins
- Within 30 days: Complete data deletion from all systems
- Confirmation: Email notification sent when process is complete
Need Help?
If you have any questions about the data deletion process or need assistance, please contact our support team:
Email: [email protected]
Response Time: Within 48 hours